Best Online Casinos New Zealand (2019)

Comparison and Evaluation of 30+ Online Casinos for Kiwi Players

Oliver Mason AvatarOliver Mason  Updated: October 12, 2019
Award Winning New Zealand Casinos

Hello and thanks for visiting TopCasino.co.nz, a website focused on guiding New Zealand players in search of the best online casinos. I'm one of the writers for this website, and my name is Oliver Mason. I was born and raised in New Zealand and am an avid fan of online pokies and gambling at online casinos. During the last two years, my colleagues and I have evaluated 30+ online casinos scoring each using a variety of criteria. Based on this research, a listing of the top 10 picks have been established. It's decided that these are the most suitable options for Kiwi online casino fans.

Some reasons to consider why you might benefit from playing at one of the casino sites featured the TopCasino.co.nz listing:

  • They offer the largest selection of online pokies suitable for players wagering either small amounts or large amounts.
  • You can deposit, play and withdrawal winnings all in NZD currency.
  • Customer support options that are available in the New Zealand time zone (NZ Standard Time or GMT+12).
  • Attractive bonuses in NZD as well as free spins bonuses for all pokie fans out there.
  • Opportunity to receive several bonuses and promotions beyond the initial welcome bonus offering.
  • No restrictions on access to the casino, games or banking methods and fully welcoming of New Zealand players.

The listing of top sites as featured here on the homepage is a great place to start. More detailed information, which includes a first-hand look based on the real experiences of myself or one of my colleagues is available within the individual reviews for each casino.

The mission of this website is to provide New Zealand players with guidance and advice that is not influenced by anything other than real experiences. Kiwi players, as a result, receive a real objective first-hand look into what they too can expect when playing at one of the online casinos featured in the top 10 listings.

On this page you will find:

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The 10 Best New Zealand Online Casinos in 2019

Top 10 Kiwi Online Casinos
Experiences From Real Players
Secure, Safe & Honest Sites

Enjoy the best bonuses, online pokies & customer service at the top 10 best New Zealand online casinos. Avoid the pitfalls of playing at notoriously bad sites by only playing with the best ones.

1 Jackpot City - Top NZ Casino
  • Offer NZ$1,600 Bonus Package
  • Established 1998
  • Number of Games 800+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Jackpot City
Jackpot City Homepage Screenshot

Serving over 4,000,000 players since established in 1998 Jackpot City casino is a world class leading online casino site. They are rated #1 here on TopCasino.co.nz for New Zealand players.

Find out why Jackpot City is ranked #1
2 Royal Vegas - Terrific Bonus Offer
  • Offer NZ$1,200 Bonus Package
  • Established 2000
  • Number of Games 800+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Royal Vegas
Royal Vegas Homepage Screenshot

Fully tested and evaluated Royal Vegas is a great option for Kiwi players to consider. Their expansive online pokies library, fanatic customer support and generous welcome bonus make them a great option.

Find out why Royal Vegas is ranked #2
3 All Slots - Huge Pokies Selection
  • Offer NZ$1,500 Bonus Package
  • Established 2002
  • Number of Games 800+
  • Support Rating 9/10
  • Works on: Windows Mac ios Android Linux
Visit All Slots
All Slots Homepage Screenshot

With one of the most impressive catalog of online pokies to choose from there is much to like about All Slots Casino! New players from NZ will be eligible to receive up to NZ$1,500 here.

Find out why All Slots is ranked #3
4 Mansion Casino - Large Bonus Offer
  • Offer NZ$5,000 Bonus Package
  • Established 2004
  • Number of Games 300+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Mansion Casino
Mansion Casino Homepage Screenshot

Mansion Casino offers Kiwi players one of the biggest bonus offers available to NZ players. Receive up to NZ$5,000 spread across your first few deposits here. Enjoy a large selection of games and great service.

Find out why Mansion Casino is ranked #4
5 Mr Green - Highly Reputable
  • Offer NZ$1,200 Bonus + 200 Free Spins
  • Established 2007
  • Number of Games 1,600+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Mr Green
Mr Green Homepage Screenshot

Mr Green is a highly reputable casino site that offers great service to players from New Zealand. Here you can receive a generous welcome bonus of up to NZ$1,200 plus 200 free spins.

Find out why Mr Green is ranked #5
6 Guts Casino - Secure & Reputable
  • Offer NZ$100 Bonus + 100 Free Spins
  • Established 2013
  • Number of Games 1,600+
  • Support Rating 9/10
  • Works on: Windows Mac ios Android Linux
Visit Guts Casino
Guts Casino Homepage Screenshot

Guts is among my personal favourite casinos to gamble at online. They offer an expansive catalog of games ranging from hundreds of online pokies to a large variety of table games.

Find out why Guts Casino is ranked #6
7 Casino.com - Awesome on Mobile
  • Offer NZ$400 Bonus + 200 Free Spins
  • Established 2008
  • Number of Games 390+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Casino.com
Casino.com Homepage Screenshot

As part of the same group that operates Mansion Casino this brand Casino.com is a player favourite in New Zealand. With their huge progressive pokies, large bonus offers and great overall service.

Find out why Casino.com is ranked #7
8 Gaming Club - Among Oldest Casinos
  • Offer NZ$350 Bonus Pacakge
  • Established 2001
  • Number of Games 800+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Gaming Club
Gaming Club Homepage Screenshot

As an early entrant into the online gambling space Gaming Club was among the first online casinos to ever operate. They continue to excel as a fantastic option. NZ players will love the NZ$350 bonus offer.

Find out why Gaming Club is ranked #8
9 Lucky Nugget - Great Welcome Offer
  • Offer 150% up to NZ$200
  • Established 1998
  • Number of Games 800+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Lucky Nugget
Lucky Nugget Homepage Screenshot

Originally founded in 1998 Lucky Nugget continues to be a well funded highly solvent online casino. For Kiwi players this site offers a great selection of pokies plus a 150% match bonus up to NZ$200.

Find out why Lucky Nugget is ranked #9
10 Ruby Fortune - eCOGRA Certified
  • Offer NZ$750 Bonus Package
  • Established 2003
  • Number of Games 800+
  • Support Rating 10/10
  • Works on: Windows Mac ios Android Linux
Visit Ruby Fortune
Ruby Fortune Homepage Screenshot

eCOGRA certified Ruby Fortune casino has a fantastic reputation and Kiwi players including myself love this brand. They offer a large selection of pokie games which I personally love playing on my iPhone.

Find out why Ruby Fortune is ranked #10

All 30+ Kiwi Online Casinos
Evaluated By TopCasino.co.nz

Rank Casino Bonus Free Spins Support # Games Rating
1 NZ$1,600 - 10/10 800+
2 NZ$1,200 - 10/10 800+
3 NZ$1,500 - 9/10 800+
4 NZ$5,000 - 10/10 300+
5 NZ$1,200 200 10/10 1,600+
6 NZ$100 100 9/10 1,600+
7 NZ$400 200 10/10 390+
8 NZ$350 - 10/10 800+
9 NZ$200 - 10/10 800+
10 NZ$750 - 10/10 800+
11 NZ$800 - 10/10 800+
12 NZ$100 - 9/10 1,000+
13 NZ$500 20 9/10 1,000+
14 NZ$100 101 8/10 1,000+
15 NZ$1,000 - 9/10 800+
16 NZ$500 70 9/10 1,200+
17 NZ$375 100 9/10 1,000+
18 NZ$800 - 10/10 800+
19 NZ$300 120 8/10 1,000+
20 NZ$100 200 8/10 300+
21 NZ$200 100 9/10 1,000+
22 - - 5/10 1,000+
23 NZ$200 10 7/10 1,000+
24 NZ$100 50 8/10 800+
25 NZ$222 22 6/10 700+
26 £100 - 5/10 700+
27 NZ$1,000 - 5/10 700+
28 $200 77 5/10 150+
29 NZ$450 - 6/10 350+
30 NZ$333 - 3/10 700+
31 NZ$2,000 25 2/10 350+
32 €1,750 150 2/10 500+

Information on the TopCasino.co.nz Review Process

The only sure way to evaluate an online casino and provide a real opinion is to base it on real experiences. Achieving this requires registering, depositing and playing with real money and attempt a withdrawal. Most guides like TopCasino.co.nz that focus on providing reviews and ratings do not put the necessary effort into testing the sites they feature correctly. At Top Casino myself and my colleague's register, deposit, play for real money and examine all aspects of the online casinos featured here with our own money.

Key factors that my colleagues and I look for during the evaluation and rating process of online casinos featured on this website:

The Casino Must Offer Exquisite Customer Support:

The Casino Must Offer Exquisite Customer Support:

Customer support and the ability to service players are such vital parts to well managed online casinos. Evaluating how quickly and efficiently a customer service representative can answer questions and successfully resolve issues tells a lot about the quality of the support you receive. For each of the casinos featured here on TopCasino.co.nz the customer support departments are contacted. Sometimes they're asked simple questions and other times more complex questions. Based on how well they perform and answer, they receive a score out of 10.

Complaints Found Related to Casino are Few and Far Between:

Complaints Found Related to Casino are Few and Far Between:

Casinos that are want to maintain a good image do their best to accommodate players and ensure they don't get a bad rep. They do so by resolving issues submitted against them on sites such as AskGambler.com, CasinoMeister.com or ThePogg.com. So casinos with management motivated to ensure players receive fair treatment receive preferential treatment here at TopCasino. Why would any player wanted to be treated anything but fairly?

Terms & Conditions That Don't Require a PHD to Understand:

Terms & Conditions That Don't Require a PHD to Understand:

One thing that frequently aggravates me about online casinos is their terms and conditions are complex and convoluted. In some instances this may be by design but frankly is unfair to players and unnecessary. Casinos can be transparent and concise and offer terms that players agree to that can easily be understood and summarized. Generally, I favour online casinos that provide easy to read and digest terms and conditions. It seems most fair and honest and as though the casino is not trying to hide something.

Exceptional Selection of Games Preferably by Multiple Providers:

Exceptional Selection of Games Preferably by Multiple Providers:

It's safe to say that the more games, the better in particular when it comes to online pokies. That's not always enough though as playing games by the same software provider if only one is available at an online casino can get a little boring. So casinos that offer online pokies and other casino games by a variety of software providers are given preference in how they score and rank here on TopCasino. In general, that only means that the casino needs to offer software by two to three software providers to qualify. There are exceptions to this view. Casinos powered by Microgaming and Playtech although single provider casinos offer well-diversifed catalogues of pokies that exceed hundreds of games. Many of these are developed by third parties which allow for a spectrum of RTP (return to player) and game variance.

Online Pokies & The Top Software Providers

It was the late 90's when the first online casinos started to make their debut. At the time, there were a limited number of software provider options. These software providers back then only offered a few games.

In today's matured online gambling market where dozens of gambling software companies dominate the space, there are thousands of games to choose from now. The most popular among the game options available to Kiwi players these days are online pokies. Many software providers focus exclusively on pokies and providing world-class pokies that rival those found in land-based casinos.

TopCasino.co.nz looks at several factors when evaluating the software providers that power any of the online casinos featured here on this site. These factors include whether the software provider has undergone testing of their random number generator (RNG), whether games are tested for accuracy and fairness and whether the software provider has an excellent overall reputation within the industry and among New Zealand players. After reading this section you may like to learn more about online pokies which you can do so on this page we've dedicated to this game type.

Software Testing For Fair & Honest Play: Casino software providers that put a lot of emphasis on the transparency of their software gain a lot of points with me. Players benefit the most from the audits and testing that many online casino software providers endure. Software providers that receive regular testing are incredibly safe, secure, honest and fair. The gambling sites featured here on TopCasino.co.nz have all been fully tested and approved by one of many reputable third-party agencies which include: GLI, BMM, eCOGRA or iTech Labs.

Old Tried and Tested or Newbie Software Provider: Software providers in the gaming industry that have operated for a few decades such as Microgaming, Playtech and NetEnt all have fantastic reputations. The reputations among these software providers was earned and it didn't happen overnight. Well established providers such as these are safe bets and ones I'd recommend looking for when choosing an online casino. On the other hand, there are other well established older providers, which unfortunately are notoriously rogue. These would be the likes of Realtime Gaming and Rival Gaming. New software providers often won't have the backing of age on their side and although may not be as tried and tested can still make for some great options.

Microgaming Software

Microgaming Pokies

Visit Website
Microgaming Immortal Romanace Screenshot
Pros
Vast games library with over 1,000 pokies and casino games to play.
Among the first casino software providers which was founded back in 1994.
Loved by players Microgaming software is always holds high rankings and wins numerous awards regularly.
Microgaming Thunderstruck 2 Screenshot
Cons
Progressive pokies such as Mega Moolah cannot be played in free play mode.
Although Microgaming has an exapansive library of casino games many of these are simply re-branded versions of other games.
NetEnt Software

NetEnt Pokies

Visit Website
NetEnt Starburst Screenshot
Pros
NetEnt online pokies are by far my favourite when it comes to gambling online.
The game selection is big and growing. My favourite online pokie is Starburst and is definitely worth trying.
The user interface of their online casino games are the best that I've seen among any software provider.
Playing on mobile smartphone devices and tablet is incredible.
NetEnt Gonzo's Quest Screenshot
Cons
Only in browser and mobile/tablet games are available. There no option to download and install software on your PC or Mac.
Even though their library of pokies and other games is big it's not as big as that of Microgaming and Playtech.
Playtech Software

Playtech Pokies

Visit Website
Playtech Great Blue Screenshot
Pros
Players from New Zealand will be able to play over 600 pokies, video poker and talbe game options here.
Fully transparant company that is publicly traded on the London stock exchange.
Both the games and casino lobby of Playtech powered casinos are easy to navigate and find what you're looking for.
Their software is compatible with PC, Mac, Linux as well as almost all iPhone, Samsung and other mobile/tablet devices.
Playtech Gladiator Screenshot
Cons
Playtech powered casino progressive jackpots will not be paid out in one single payment but rather spaced among many.

Banking Methods Kiwi Players Use to Gambling at Online Casinos

There are many banking options for Kiwi players to make use of when depositing and withdrawing funds from online casinos. Unlike other jurisdictions where casino payments are a problem in New Zealand, there are no such issues. What this means is that as a player from NZ, you can make use of whatever banking method you're most comfortable. For myself and most other Kiwi players credit card deposits along as well as POLi payments are the most often used.

The options below are a non-exhaustive listing of some of the options you'll find at NZ online casino sites.

Depositing Funds at Casinos

Credit Cards (Visa and MasterCard)

Credit Cards (Visa and MasterCard)

The payment option that allows you to get started and playing for real money the fastest is to use your Visa and MasterCard credit cards. Since you already likely have a credit card depositing funds is as simple as registering a real money account, entering your payment details and purchasing casino credits. Credit card depositing at New Zealand online casinos is the option I'd suggest for players just getting started. The one downside to mention credit card usage when depositing is that there will be limits imposed on the amounts you can deposit at first. Most of the time, these limits are removed after such time that the casino management gets to you know you. By this point however they will have likely requested several documents from you to verify you say who you are and that the transactions are entirely legitimate.

POLi Payments

POLi Payments

POLi payments are real-time online debit payments. This reputable facilitator of payments allows you to connect your bank account directly so that you can debit funds directly from your bank account. POli works with all significant NZ banks including ANZ, ASB, Bank Direct, BNZ, Kiwibank, TSB Bank and Westpac. The beauty of POLi is that you don't need a credit card to buy online. Additionally, if you're a player looking to deposit more significant amounts at online casinos, this banking option facilitates that without the same burdens imposed by when using a credit card. POLi is also extremely safe and secure, which makes it a top choice for Kiwi players as well. To use this banking option, unlike eWallets such as (NETELLER and Skrill), you do not need to create an account. More information about POLi can be found directly on their website here: POLi Payments.

eWallets

eWallets

Skrill and NETELLER are the two best known eWallet options. They are both the most well established and longest operating of solutions of this type. Depositing using either of these methods is stright forward and as simple as creating an account and funding it using one of the many funding options available. Of the two my preference is Skrill as the better of the two but it’s a matter of preference and you may find you like NETELLER so give them both a try. Just like I mentioned before how using credit cards at online casinos will have certain restrictions on the amounts you can deposit the same applies to Skrill and NETELLER. Once your account has been fully verified these restrictions will be removed and you'll have more freedom with your account.

Bank Transfer

Bank Transfer

Bank transfer payment made to online casinos works similarly to POLi in that you can connect your bank account directly to facilitate payments to your casino account. Direct bank transfer payments that do not go through the POLi network must still be sent through a third party unless the casino you're playing with has negotiated a deal directly with one of the big banks in New Zealand. I'm not overly familiar with too many of the alternatives to POLi so I cannot vouch for them but I can say for sure that POLi is a fantastic option for Kiwi players looking to directly transfer funds to the casino account from a bank account.

Bitcoin

Bitcoin

My least favourite option for NZ players looking to play pokies at casinos online is by using Bitcoin to deposit at online casinos. For other online gambling markets around the world, Bitcoin works very well were traditional banking methods are far more restrictive. For Kiwi players, however, we have so many great options to consider which I've listed and described for you above. If you're interested in using Bitcoin to make deposits at online casinos, it is a viable option but one that requires a bit more technical know-how. If you're interested in learning more about Bitcoin visit the official BTC website here: Bitcoin.org.

Withdrawing Funds From Casinos

Credit Cards (Visa and MasterCards)

Credit Cards (Visa and MasterCards)

The ability to withdraw online casino winnings to your credit card is possible, but doing so does come with certain limitations. Only when you used a credit card initially to deposit will you be able to withdraw to a credit card. Also, you will have to withdraw any winnings back to the specific card used to deposit in the first place. Because of these limitations, often credit card withdrawals are not the most viable option as winnings can substantially outweigh your initial deposits. Any amounts beyond what you would have deposited initially will have to be transferred via other withdrawal methods such as Skrill, NETELLER, POLi or other banking options. Withdrawing winnings to a credit card certainly aren't my favourite option for receiving my winnings. I believe that some of the alternatives featured below are better suited.

POLi Payments

POLi Payments

As I discussed above in the section about depositing using POLi here, I wanted to mention how great POLi is for withdrawing your winnings. Since POLi as a banking method is one that allows direct access to accounts with the most common NZ banks, it makes withdrawing your winnings a convenient and straightforward option. For the withdrawal options that are available at the online casinos featured here at TopCasino.co.nz I would have to say that POLi would be my personal go to every time without fail.

eWallets

eWallets

If you already have an eWallet account with the likes of Skrill or NETELLER than withdrawing your winnings to that account should be straightforward and easy. Since I beleive that all casino sites featured here on TopCasino accept NZ players, they should all offer Skrill and NETELLER as options for withdrawing your winnings. I can certainly say that those featured in the top 10 list do offer both methods. Using either of these to make your withdrawal is as simple as selecting it as the option within the casino cashier, inputting your account details and entering the amount you'd like to withdrawal. In most cases, eWallet transfers will be the quickest processed meaning you'll get access to your winnings in your account the fastest. For that reason alone, it is an excellent banking method to consider to receive your winnings.

Bank Transfer

Bank Transfer

Similar to POLi, bank transfers are an ideal way to receive your casino winnings. Often, however, they are tied to third party services that I am unfamiliar with, as I mentioned before for using bank transfers to deposit. That's why I'd suggest not using third party bank transfer options aside from POLi who would be the most reputable and trusted of these options.

Casino Bonus Options and How Each of Them Work

As a means of attracting new players to sign up to an online casino and to get you to start playing in the real money mode, operators use several different types of casino bonuses. The initial bonus that you can claim when you sign up to an online casino for the very first time is known as the welcome bonus or sign-up bonus, which is often multi-tiered and could be spread out over more than one deposit.

Bonuses have become an essential part of online casinos, and they often determine which online casino a player will end up signing up to. However, if you’re deciding on which online casino to sign up to, purely because of the welcome bonus that’s currently on offer, it could be something that you later come to regret. I’ve found that the online casino bonuses that seem too good to be true often are. In other words, just because the casino is offering an amazing new player welcome bonus, doesn’t mean to say that the casino is any better than the rest.

With the casino bonuses that do appear to be amazing offers, you’ll generally find that they have extremely steep wagering requirements, or there will be other bonus terms and conditions that make it almost impossible for you to ever actually win anything from your welcome bonus. If you’re going to sign up to the online casinos just because it’s offering the biggest bonus, it’s advisable that you carry out as much research as possible on the casino before you sign up.

If you’re new to online casinos and don’t have a clue about how bonuses at casino work, keep reading below where you can find some useful explanations about deposit bonuses and free spins bonuses.

Deposit Bonus

One of the most common types of online casino bonus is the deposit bonus (also known as the matching deposit bonus or match bonus), and the way they work is fairly uncomplicated and easy to understand. All you need to do is make a real money deposit at the casino and the operator which match your deposit up to a certain percentage (e.g. usually by 50%, 100%, 150% or even 200%). The bonus funds will be credited as soon as you have deposited.

Any bonus that you do take advantage of will be subject to terms and conditions, and one of the most important aspects of an online casino is the wagering requirement (which some online casinos refer to as the playthrough requirement). This is the amount of money that you must wager before you can withdraw any winnings that you’ve made from your bonus. Some online casinos require you to wager the bonus amount AND the deposit amount before withdrawing. Let me show you a few deposit bonus examples.

Example 1: 100% Match Bonus up to $1,000 on First Deposit

This is the easiest match bonus to understand. With the 100% match bonus, it means that the operator will match your deposit by 100%. Therefore you will be doubling up on your deposit, up to the value of NZ$1,000. In other words, if you deposit just NZ$100 with a 100% match bonus, you’ll receive NZ$200 to play with (includes NZ$100 deposit + NZ$100 bonus money). If you deposit the full NZ$1,000, then you’ll end up with NZ$2,000 to play with, and so on. The minimum deposit required to claim your bonus is generally NZ$10 or NZ$20, but always make sure that the minimum deposit amount is by reading through the bonus T’s& C’s.

Example 2: 200% Match Bonus up to $1,000 on First Deposit

With the 200% you get even more bonus money (more double the value of your initial deposit). Let’s just say that you end up depositing a total of NZ$200 on your first deposit with a 200% match bonus. This means that you would receive NZ$400 in free bonus cash and therefore a total of NZ$600 to play with.

Example 3: 50% Match Bonus up to $1,000 on First Deposit

Many online casinos also offer a 50% match bonus on your first deposit (usually the lowest type of percentage match bonus). Using this particular example, the casino operator is giving each new player a 50% matching deposit bonus worth up to NZ$1,000. Therefore, a deposit of NZ$300 means that you would receive NZ$150 in free bonus money, which means that you would end up with a total of NZ$450 to play with.

Free Spins Bonus

Occasionally, you’ll be lucky enough to find an online casino that’s offering new players free spins as part of the welcome bonus, as well as a matching deposit bonus. However, you can also now find a small number of online casinos that offer free spins as part of the welcome bonus without a deposit bonus.

If the free spins bonus that you receive as part of the welcome bonus is also connected to a deposit bonus, you generally need to make an initial deposit to unlock the free spins. As soon as your deposit has been successfully processed, the free spins will generally be credited to your account straight away, and they can normally only ever be used on selected online pokies. You only have to launch the selected online pokie(s) to activate your free spins. Wagering requirements are also generally attached to free spins bonuses.

Example: 100% Bonus up to $100 plus 200 Extra Spins

This particular bonus is currently running over at Mr Green Casino. If you sign up here today, you can instantly double up on your first ever deposit up to the value of NZ$100. Therefore if you maximize the deposit bonus and deposit the full NZ$100, you would end up with a total of NZ$200 to play with. The next part of the Mr Green Casino welcome bonus is unlocking 200 Free Spins. Your Free Spins will be released as soon as your deposit has been processed.

As is the case with Mr Green Casino, not all 200 Free Spins will instantly be released. For example, your account will initially be credited with 100 Free Spins, and the remaining 100 will be credited to your account at a rate of 20 Free Spins per day for the next five days. Just remember to log in each day to receive your free spins. You also need to be aware that the Free Spins can’t just be used on any old game. For example, the selected online pokies that you can use your Free Spins on at the time of writing include Asgardian Stones, Aloha: Cluster Pays, Starburst, Fruit Spin, Finn and the Swirly Spin and Gonzo’s Quest.

No Deposit Bonus

One of the best online casino bonuses that players seem to love the most is the No Deposit Bonus, which is hardly surprising then why there are so few no deposit bonuses available online today. No deposit bonuses used to be a lot more common than they are today. Let’s take a quick look at why the no deposit bonus is so appealing.

Online casinos that offer this kind of bonus are giving away free money when you open an account, no deposit required. You can then use your bonus money to play in the real money mode on any of the selected games at the casino. However, you will often find that the amount of cash that you can receive from a no deposit bonus is generally between NZ$5.00 and NZ$25.00, plus you’ll also often find that no deposit bonuses come with relatively steep wagering requirements.

Example: $10 No Deposit Required Bonus

Let’s just say that an online casino is currently offering each new player a NZ$20 no deposit bonus. All you need to do is register a real money account by filling out the simple online casino application form that generally takes less than a couple of minutes to complete. The no deposit bonus money should then instantly be credited to your new account when you log in for the very first time.

Tip: You may often find that a special bonus code is required. This unique code may contain numbers and letters, and you will need to enter this code into a required field when logged in to your account so that the no deposit bonus money can be released. To be sure, read through the no deposit bonus T’s & C’s, or contact the player support at the casino for further advice.

Disputes and How to Solve Them if They Arise

There’s more likelihood of something going wrong at an online casino that’s received a three-star rating or lower, which is why here at TopCasino.co.nz it’s recommended that you only stick to playing at the online casinos with a four-star rating or higher. Although this isn’t to say that problems can’t occur at a four or five star rated NZ friendly online casinos, but the chance of something going wrong is much less likely. Although there may not be any official New Zealand-wide government licensed and regulated online casinos, it doesn’t mean that you don’t have a leg to stand on should something go wrong, so don’t panic.

If something does happen at an online casino where you feel as though you need to make a complaint, there are several different avenues that you can choose to go down. If you signed up to an online casino using one of the external links that have been provided within the reviews here on TopCasino.co.nz and something goes wrong, try using the following simple steps to try and resolve your issue with the casino to begin with. The truth of the matter is that online casino operators don’t want any negative reviews of complaints about their casino’s being plastered all over the internet, so they will generally do everything they can in as little time as possible to try and resolve the issue.

Step 1 - Noticing a Breach of Terms and Conditions

Step 1 - Noticing a Breach of Terms and Conditions

What I have found over the years is that online casinos are generally in the right and haven’t done anything wrong when a player complains for whatever reason. You will find that they have covered pretty much everything in their terms and conditions, which players don’t tend to read. The T’s & C’s explain everything from what happens if you don’t complete the wagering requirements to what happens if you get disconnected halfway through a game. In other words, before you complain to the casino, or start complaining in forums or on review sites about a particular online casino, and before proceeding with any of the following steps, make sure that you have carefully read through their T’s & C’s beforehand.

Step 2 - Document Absolutely Everything

Step 2 - Document Absolutely Everything

If you are going to lodge an official complaint, the best thing to do would be to gather as much ‘evidence’ as possible and prepare as much as you can, before attempting to contact the casino. One of the first things you could do would be to jot everything down in a new word document and try to explain what’s happened in as much detail as possible. First of all, try not to be vague and explain exactly what your issue may be when submitting your complaint to the casino so that they can get back to you as quickly as possible.

I also recommend trying to get as many screenshots as you can, where possible, because as the saying goes, “a picture says a thousand words.” Some players who have complained to casinos have even gone as far as to make videos to help explain their case. Try to elaborate and gather as much info as possible because if you do have to take your case one step further and file an official complaint with a third-party dispute resolutions service provider, you will already have the necessary documents/files stored on your computer.

Step 3 - Contact the Customer Support Department

Step 3 - Contact the Customer Support Department

If you are already in the process of trying to resolve a dispute with an online casino before reading any of these instructions, then you’re more than likely already to have received communication from the casino, possibly with a case number and ticket ID. If so, the best thing to do would be to proceed via this avenue to try and get your issue resolved. However, if you’re trying to get hold of the casino for the first time to complain about something, then the best thing to do would be to try and get in touch with a professionally trained member of the casino’s player support.

If your issue isn’t that urgent, then perhaps just email them using the email address they’ve supplied in the ‘Contact Us’ section, but if you want to get in touch with someone immediately, I recommend either calling them on their landline number (which is usually toll-free for New Zealand players) or by launching the more effective Live Chat feature.

It can take a couple of hours or more to get an email response, but the telephone and live chat support options are generally instant. I’ve always found that the live chat support agents have resolved any issues that I’ve ever had within seconds. If you don’t seem to be getting anywhere with any of these support options, then you may want to take your case to the next step.

Step 4 - Submit a Complaint with a Dispute Resolution Service Provider

Step 4 - Submit a Complaint with a Dispute Resolution Service Provider

In more recent times, several reputable dispute resolution service providers have stepped up on behalf of the player and have helped them with the complaints process. Some of the most notable experts in this field include eCOGRA (eCommerce Online Gaming Regulation and Assurance), ThePogg, CasinoMeister and AskGamblers. Some of the other reputable authorities that will always help players with their disputes are the licensing & regulatory bodies that are based in major jurisdictions such as Malta, Gibraltar, the United Kingdom, Kahnawake, Isle of Man and Curacao.

These are the most reliable sources that can assist you when submitting a complaint, but you don’t need to contact all of them. Perhaps just contact the authority where the casino that you have a complaint with has obtained a license, and maybe just one of the websites that I mentioned above. AskGamblers would be the best place to start. They always seem to know how to get issues resolved in as little time as possible.

How to Use AskGamblers.com to Solve Complaints

AskGamblers is one of the most recognized online casino information portals in the world, and I’ve always loved how effective their dispute resolution system is. I’ve also witnessed hundreds of other complaints being resolved on the AskGamblers website. If you are considering lodging a complaint via their website, here’s what you need to do:

Step 1.

Go to AskGamblers.com and then head straight to the complaint submission page which can be found right here: https://www.askgamblers.com/submit-complaint

Now all you need to do is click on the dropdown box which will instantly present you with a list of options and then click on the option that relates most to your complaint.

Note: To speed things up, make sure that you choose the correct category so that your complaint can be dealt with by the proper department.

Step 1

Step 2.

The different options that are available include additional information that pertains to your specific issue. For example, you can find a general overview, symptoms and suggestions section, as well as a frequently asked questions section, which you should carefully read through before actually submitting your complaint. You may find that you won’t need to complain after you’ve read through these mini sections. If you don’t seem to find any useful advice, all you need to do is click on the “No. I want to submit a complaint” button which is located directly beneath.

Step 2

Step 3.

If you do click on the “No” option, you will now be presented with an online entry form that must be completed with as many details as possible regarding your complaint. At this point, it’s also extremely important that any information you enter is correct. For example, make sure that you supply them with the correct name, username, casino account number (and name of the casino), so that they can verify this info with the casino when they contact them.

Step 3a

Note: Before you can do any of this though, make sure that you’re registered with AskGamblers. This is free to do, it can be done in less than a minute, and it only requires a name and email address. You’ll also need to create a password so that you can sign in. If you don’t register, you won’t be able to use the AskGamblers.com complaints service.

Step 3b

Step 4.

As soon as you’ve finished lodging your complaint, it usually takes no longer than 24 hours for it to appear on the AskGamblers.com complaints system. It’s also very likely that someone from AskGamblers will get back to you personally so that you can provide them with additional information. Always try and ensure that you provide them with the correct information if you have to submit an official complaint.

Frequently Asked Questions by Kiwi Gamblers

Information found here is composed of questions and answers to those of thing that are commonly asked by New Zealand players just getting started at online casinos. These are just some of the most commonly asked and aim to assist you in getting started with gambling for real money online.

Can New Zealand players gamble in the real money mode at online casinos?

Yes. New Zealand players can legally gamble in the real money mode at any of the trusted online casinos that have been reviewed and recommended for you right here on TopCasino.co.nz. However, before you could just jump straight in and start playing, you would need to fill out the online casino application form and register a new real money account. To gamble in the real money mode online in New Zealand, you must be at least 18 years of age.

As soon as you have registered an account, and as soon as it has been activated, you can now go to the casino’s cashier section to make a deposit using one of several popular NZ online payment options. Your options generally include a wide range of credit and debit cards, e-wallets, prepaid cards and bank transfer methods.

What kind of deposit & withdrawal methods can I use at New Zealand accepting online casinos?

In the cashier section at any of our featured NZ accepting online casinos you will find a decent selection of reliable payment methods that are currently popular with New Zealand players. For example, you can use most major credit & debit cards such as Visa, MasterCard, Visa Electron and Maestro. Credit and debit cards are ideal for deposits and withdrawals, plus he direct bank transfers option is also a popular deposit option.

For players who prefer not to use their credit or debit cards to purchase chips at online casinos, you can deposit with popular prepaid cards instead, or for an even more convenient way of getting money into and from your casino account, you can use major e-wallets such as NETELLER and Skrill. Some online casinos have also now started accepting cryptocurrencies.

Are the games fair and are my funds and personal details in safe hands at NZ focussed online casinos?

All of our NZ friendly online casinos that have been reviewed and recommend for you here on this website are protected by the latest 256-bit SSL (Secure Socket Layer) encryption technology. This is the same kind of online casino security that banks and other major financial institutions use. In other words, you can always count on your money and your details being in safe hands 24 hours per day, seven days per week.

You may also be pleased to learn that the NZ accepting online casinos that are currently featured on this website are monitored by reputable third-party online casino testing agencies. eCOGRA (eCommerce Online Gaming Regulation and Assurance) is just one such agency that monitors the day to day operations at online casinos, plus it has several other important roles such as calculating the fairness of the games by testing them with their tried systems.

Example: eCOGRA and other similar agencies test the games to see if they are producing fair and realistic outcomes, and often you will find that online casinos tend to have an average 93.00% to 98.00% RTP% (Return to Player) percentage payout rate. Let’s just say that the players wagered a total of NZ$500,000.00 on the Pokies in a four week period and that they received a total of NZ$492,000 back in winnings. This means that the Pokies over that period of time had an average 98.40 RTP% payout rate. The outcomes of the games are as realistic as can be. They are produced by mathematical algorithm programs with no discernible patterns, and these RNG’s are also frequently tested for fairness.

Do I have to download and install the online casino software to play on the games at NZ friendly online casinos?

No. Some online casinos give you the option to play either instantly in your web browser, or from within a perfectly secure download client. Back in the day, downloading and then installing the casino software onto your Windows operating desktop or laptop computer would be the advisable option. This would give you access to even more games and promotional offers.

However, this isn’t the case anymore. It seems as though more and more NZ casino site operators are opting to get rid of the download option, preferring the non-downloadable option instead. Instant play casinos are also often referred to as Flash casinos or HTML5 casinos, depending on which device you are playing from, and they are just as good as the downloadable version of the same casino. Back in the day I would have said download the software, where possible, but today I would say that playing instantly in your web browser is the better option. Just choose whatever is the most convenient option for you.

Is it possible to play from my smartphone?

Yes. You can play at any of our top-rated NZ friendly online casinos from your smartphone. You don’t just have to play from a desktop or laptop. You can use pretty much any modern smartphone or tablet device to access the mobile version of the casino that you decide to sign up to. If you prefer doing things on your mobile in general, rather than doing things on a clunky home computer, then the mobile casino option is going to be the better option for you as a player.

For those of you who already have an account at the desktop version of the casino, but would prefer to play at the casino from your smartphone, then simply type the name of the casino into your device's web browser and then use the same login details to access their mobile casino. You will generally receive a welcome bonus when you play at the mobile casino for the very first time, even if you already claimed the welcome bonus from the desktop version of that same casino.

What happens if my connection is interrupted while playing on an online casino game?

Most players panic when this happens, but there’s actually nothing to worry about. If you’re playing on an online pokie and get disconnected halfway through a spin, because perhaps your battery died, or you lost signal, simply close the game and then when you next load that same game you should instantly be taken back to the point where you originally got disconnected.

Unfortunately though this doesn’t happen when you’re playing Live Dealer Casino Games such as Live Roulette, Live Blackjack or Live Baccarat. However, if you placed a wager on, for example, the roulette table and your bets had been confirmed when you were disconnected, and if you won the outcome, then you should find that the winnings have been applied to your balance when you next connect to the casino. The same thing can be said if you got disconnected after you made your final decision in Blackjack. If you were disconnected when you were waiting for the dealer’s cards to be shown but won the hand without knowing because you were disconnected, the winnings should also appear in your account when you next connect to the casino.

What are bonus wagering requirements and are online casino bonuses worth claiming?

The bonus wagering requirement is sometimes referred to as the playthrough requirement, and it’s something that you generally cannot avoid when accepting an online casino bonus. The wagering/playthrough requirement is the amount of money that you must wager before you can start the withdrawal process.

Here’s an example of how this works:If the casino that you just signed up to is offering you a 100% matching deposit bonus worth up to NZ$200 with a 30x wagering requirement, it means that you would need to wager any bonus money that you receive a total of 35x times before you could start the withdrawal process.

If you deposited NZ$50 using the same example above, it means that you would receive a total of NZ$100 (NZ$50 deposit + NZ$50 bonus money). You would then have to wager a total of NZ$1,500 before you could withdraw (NZ$50 bonus money x 30 wagering requirement). If you are also required to wager the deposit amount on top of your bonus amount, which is fairly common, then it means that you would need to wager NZ$1,550 rather than NZ$1,500 to complete your wagering requirement.